Major exchange OKEx suspended the cryptocurrency on October 16. Lately, there is little information from the company or from CEO Jay Howe, and users have started asking for responses via Twitter.

In a tweet from Hao on October 20, the CEO said there hasn’t been any “force in the chain” since the exchange announced on Friday that it “temporarily suspended” withdrawals.

“Your things are safe,” Howe said. “We will do our best to resume withdrawals as soon as possible.”

On October 16, the exchange said it had suspended the withdrawal of the cryptocurrency because one of its key holders “collaborated with a public safety agency” regarding an ongoing investigation. At the time, OKEx said it plans to resume withdrawals “immediately” as soon as it can agree to such transactions with the key holder.

Police also reportedly brought the founder of the Star Show stock exchange into question a week before the announcement. This prompted OKEx users to express growing frustration:

“It’s a bit odd that one of the largest exchanges in the world doesn’t allow us to withdraw funds for a long time,” said crypto Twitter user Jojo.

Several users have complained about opacity compared to other exchanges:

“Where is CEO Jay Howe? He needs to interact frequently and provide updated information. When something happens to Binance, CZ tweets every hour. ”
“When billions are blocked and the reputation of the stock market is at stake, why not increase transparency?” user Dougie Clark asked. “For example, to tell in detail how the main case arose.”

Others indicated that they left the exchange for good – perhaps when they regained access to their money.

Cointelegraph reached out to OKEx for comment, but the cast did not respond in time to post.

Source: CoinTelegraph